Our Commitment to Privacy

Remedee AI (“Remedee,” “we,” “us”) values its customers and respects their privacy. We collect customer information to enhance your experience with our automated technical support services for software development companies and to communicate with you about our offerings and promotions. We do not sell or rent your personal information to third parties. We recognize the importance of responsibly maintaining and using customer information.

This Privacy Policy describes how Remedee AI collects, uses, and discloses your Personal Information when you use our application Remedee AI ("the App"). By using the App, you agree to the collection and use of information in accordance with this policy.

At Remedee AI, we are deeply committed to the privacy of your data. This Privacy Policy outlines our rigorous practices and protocols designed to protect your information, emphasizing our dedication to privacy, security, and compliance with industry standards. Our objective is to maintain a secure and trustworthy environment for all our users.

Managed Services Vendors and Compliance

Remedee AI leverages a suite of top-tier managed services vendors, each complying with stringent security standards, including SOC 2. Our choice of vendors reflects our unwavering commitment to security:

• Auth0: Ensures robust authentication processes.
• Microsoft: Hosts core services such as Cloud Storage, powers our AI models for issue analysis, alongside secure logging capabilities.
• GitHub: Provides a secure platform for managing commits and pull requests.

These vendors are integral to safeguarding the integrity and security of our services, ensuring that your data is always in safe hands.

Data Collection and Use

While using our App, we may collect information related to your codebase, commits, GitHub tickets, pull requests (PRs), and PR comments. This data is essential to understand your interaction with our App and to continually improve our services. Specifics include:

• Code Storage: The code from GitHub is fetched at runtime and is not permanently stored on our servers. Instead, we store non-readable embeddings of the codebase ensuring data privacy.
• AI Models and Data Handling: Our AI models, powered by Microsoft, are used for issue analysis and generation of pull requests. Microsoft does not use your data for training these models.
• Data Ownership: You retain full ownership of all data provided to and generated by the App. We use this data solely to power our products and enhance its functionality. Your data can be securely deleted upon request or post-subscription termination.

The collected data is used for:

• Automatically generating and modifying support tickets.
• Providing valuable insights to improve the App.
• Monitoring App usage and addressing technical issues.